Rona+ Gloucester

Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. Their poor response just aggravated my experience with them. They loss me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them.

Sat Oct 21, 2023 I learnt from my sister that they were having a sale on fire extinguishers. I find that the one that I currently have at home is a little heavier than I can manage, so I was able to find a smaller, less weighted one. I am happy. I also managed to find a new smoke detector. I was fortunate to find a female staff member who was extremely helpful in my search. The store was clean, and their staff were friendly. Thanks, and keep up the great work.

The in store cash specialty areas have no working people. 😕 I went to the tools/ keys 🔑 section, and no one was there to help me. I found someone in another section. He was not knowledgeable about making a key for me. The key making system at Rona is out of date. Canadian Tire has a key scanner, which is computerized to make keys 🔑. It was quick and easy at Canadian Tire.

New post: meh Old post.. I’ve been coming here for many many years when it was originally Rona. My last visit I found many employees just standing around talking. I asked one guy for patio umbrellas and he said talk to this guy who is a specialist. I walked down to three guys standing around and asked them. They seemed disturbed and the “specialist” employee had no idea what a umbrella bracket was to attach it to a railing. I can’t believe there is not much umbrellas anymore and no attachments anymore. I also checked their super store in Orleans and nothing there either. I guess everything is going online and these guys will soon be out of work it seems.

I had trouble finding a Porter Cable battery that was on clearance but Maddison from Customer Service was super helpful. She was very nice and gave calm responses to my questions and inquiry. When she directed Bosco to me for further assistance it took quite a while to locate the item but he was super patient, never got frustrated locating the item, and never gave up on helping to locate the item. I would definitely shop at this location again. If you can't find the item you're looking for but you saw on the website that they have it in stock. Go to Customer Service and show the item you want with its Item #. This will allow the associate working there to help locate it.